Alerts is a real-time monitoring screen that enables Camber users to proactively receive focused alerts to manage their electric fleet chargers. Users create data driven alerts for their chargers and select their alert’s delivery instructions. When the events occur, users are notified via email or text message as outlined in their alert’s delivery window and frequency instructions.
Alerts, called “Alert Management” in Camber Core, can be accessed within the Real-time data portion of the navigation bar on the left.
The following table lists the available Alert types:
Asset type | Alert Type | Type options | Delivery frequency | Details |
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Charger | Data threshold | Charger status: Multi-select status Faulted and/or Not reporting |
| Notifies users when an individual piece of data about their asset(s) crosses a certain threshold. An example of this includes Charger status offline which might prevent the charger from being able to perform a charge session. |
Charger | Charging snapshot | Target SOC: provide a 0 to 100% value |
| Notifies users at a specific time of the current status of chargers and the last session on each charger |
Charger | Fault priority | Multi-select red and/or yellow fault priority |
| Provides users with a summary table of all red or yellow priority faults that occurs during their specified alert frequency. Information included in alerts:
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Charger | Specific fault |
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Alerts can be created by clicking the “Add Alert” button in the top right of the screen. Once clicked the options to add an alert will appear on the right of the screen.
Option | Entry |
|---|---|
Customers | For users with access to multiple Valence tenants in a hierarchy, tenants can be added in a multi-select way |
Recipients | Recipients can be any combination of Valence users and non Valence users. Multiple recipients can be added to the same alert. Camber Core user recipients
Non Camber Core user recipients
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Asset ID’s | The individual assets that are tied to the alert (multi-select, meaning all options can be chosen for the same alert.) Names of individual assets are the Valence user provided asset names.
If users select “all assets”, any charger asset added to Camber Core for that tenant will also be included in the report without the user having to take action. Example:
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Alert type | See alert types table |
Trigger Frequency | Available options depend on the alert type- see alert types table for details. Across all alerts the three potential delivery frequencies are:
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Alert name | User provided name of alert. Alert names must be unique. |
Timezone | Timezone used for sending alerts which defaults to the timezone of user creating the alert. Timezone specified here will be used for all recipients of the alert regardless of their timezone. |
Trigger Time Window | To ensure that alerts are only delivered based on user’s preference, the delivery time window is configureable for each alert. Users can select:
Example: Deliver this alert Monday and Wednesdays between 8 AM - 5 PM Pacific
Alert occurrences that occur outside of delivery time window will still be categorized but won’t be sent until delivery time window opens.
If user selects the delivery frequency “specific time of day and week” the delivery time window option will not be available for the alert
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Notification type | Valid options are:
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To create the alert, users must click the green “Submit” button. Alert creation progress will be saved as a draft if user clicks into another part of the Alerts management screen but will be lost if a user refreshes the page or navigates to another screen within the product.
After alert(s) have been created they will populate in the alert table within the “Alert Rules” tab where details about a given alert rule will be shown. To manage the alert, scroll to the far left of the table and click the edit button.
Any option available in the alert creation table is available for editing as well.
Users can delete any existing alert rule by scrolling to the far left of the table and clicking the delete button.
Users can view the list of occurrences when an alert rule was triggered in the alert table within the “Historical Alerts View” tab.
The table provides a list of all occurrences of an alert being triggered. For each alert occurrence the following is shown:
Alert Name
Asset type
Time stamp at which the alert is triggered
Assets that triggered the rule
List of recipients the notification was sent to