Fault Dashboard

Fault Dashboard

Overview

Fault Dashboard enables users to easily view comprehensive charger fault data required to better understand and troubleshoot asset faults remotely.

User Experience

Select Fault Data

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To get started, users must apply filters to select which fault data they would like to view. Each filter is described below. After applying filters, users can select the green “Get Data” button to view their chosen fault data.

Filter

Summary

Customer

Available only to users with access to multiple Customers, this filter allows users to select from which tenants they would like to view fault data

Charger Name

Select which assets to view fault data from by their user provided friendly name.

Fault Status

Whether a fault is active or inactive.

Fault Creation Date Range

Date range that a fault first occurred.

Date format is:

  • Month (MM)

  • Date (DD)

  • Year (YYYY)

  • Hour (HH)

  • Minute (MM)

View Fault Data in Table

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After select filters for viewing fault data and selecting Get Data, users can be detailed fault data in the fault data table. For convenience, faults can be viewed in two ways:

  1. Sequential View: View each individual occurrence of all faults

  2. Group by Fault: Faults are grouped by each unique combination of charger name, connector ID, OCPP fault code and vendor error code. This is particularly useful for high volumes of fault data.

Charger Fault Data Table

Data Field

Summary

Sequential View: Availability

Group by Fault: Availability

Charger Name

User provided friendly charger name

By Default

By Default

Charger ID

Charger unique identifier

By Default

By Default

Connector ID

Charge connector’s unique identifier

By Default

By Default

OCPP Fault Code

Fault code used to identify fault

By Default

By Default

Vendor Error Code

Manufacturer specific error code for fault

By Default

By Default

Priority

Severity of a fault as outlined above. Valid options are Red, yellow and green.

By Default

By Default

Status

Whether a fault is active or inactive.

Note: Charger faults will be active until the next non-fault status is received

By Default

By Default

Fault name

Name of an individual fault

By Default

By Default

Fault description

Brief description of fault

By Default

By Default

Time of fault

Time fault occurred.

Time format is:

  • Month (MM)

  • Date (DD)

  • Year (YYYY)

  • Hour (HH)

  • Minute (MM)

By Default

Not Available

Fault duration

Amount of time fault has occurred

Time format is:

  • Hours (HH)

  • Minutes (MM)

  • Seconds (SS)

By Default

Not Available

Charging status when fault occurred

Charging status when fault occurred

By Default

Not Available

Number of occurrences

Number of times a unique fault has occurred

Not Available

By Default

Customer name

Name of Valence tenant in which the asset related to this fault belongs

Available in Customization

Available in Customization

Charger

Manufacturer and model of charger, Example: PC-180-PI

Available in Customization

Available in Customization

Table Actions

Table Action

Result

Filter Data Field

Click on sort (downward pointing arrow) table header and filter that column by any entered text value

Clear Filters

Clear any filters that have been set in the table

Sort

Click on sort (downward pointing arrow) table header and sort that column in ascending or descending order

Export

Export table data in CSV format

Customize

Select which table data fields are shown

Density

Set preference on height of table rows

Rows Per Page

Select 10, 25, 50 or 100 rows per table page

Select Table Page

Select table page given current row preference

View Individual Fault Records

Individual Charger Fault Records

Data Field

Summary

Sequential View: Availability

Group by Fault: Availability

Data Field

Summary

Sequential View: Availability

Group by Fault: Availability

Fault Code

Fault code used to identify fault

Y

Y

Priority

Severity of a fault as outlined above. Valid options are Red, yellow and green.

Y

Y

Status

Whether a fault is active or inactive.

Y

N

Charger Name

User provided friendly charger name

Y

Y

Charger Serial Number

Charger unique identifier

Y

Y

Fault name

Name of an individual fault

Y

Y

OCPP fault code

OCPP fault code used to identify fault. Based on OCPP 1.6 standard definitions.

Y

Y

Vendor Error Code

Manufacturer specific error code for fault

Y

Y

Time of fault

Time fault occurred.

Time format is:

  • Month (MM)

  • Date (DD)

  • Year (YYYY)

  • Hour (HH)

  • Minute (MM)

Y

N

Fault duration

Amount of time fault has occurred

Time format is:

  • Hours (HH)

  • Minutes (MM)

  • Seconds (SS)

Y

N

Fault description

Brief description of fault

Y

Y

Troubleshooting

Information on how to troubleshoot a fault

Y

Y

Notes

Additional helpful information related to a fault

Y

Y

Number of occurrences

Number of times a unique fault has occurred

N

Y

Charger

Manufacturer and model of charger, Example: PC-180-PI

Y

Y

Connector ID

Charge connector’s unique identifier

Y

Y

Attachments

Attachments relevant for understanding and resolving fault

Y

Y

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